Frequently Asked Questions

Yes, for clarification of what bonding means and how it works, you should contact our office or our sales representative

There are many things that set us apart from our competitors. Among them are:

we consider each client to be an individual with individual needs and taste.

We consider our mission to be cooperative in nature in that we rely on our customers to help us improve our services daily.

We go the extra mile in doing all we can to keep our customers happy.

We offer multiple payment methods including HouseWarmers’ EZ Pay which allows you to spread payments to multiple cards securely.

Residential and Commercial cleaning, organizing, landscaping, turnover cleaning, gifts certificates services, painting, remodelling, hardwood floor refinishing, carpet cleaning... contact us for the full range of services we provide.

We serve multiple areas. If our service is not yet available at your area, please call us for more information.

Full-time prescreened maids - all professionals, courteous and very responsible.

While is it not necessary to go to your home, actually seeing your home and your specific requirements allows us to better understand your needs and thus give you an accurate estimate.

Absolutely! If you want to use your own product that is fine.

We recommend that clients should provide us a key to access their home. This allows us to more conveniently schedule you for service.

Please click on this link provided for a thorough listing of our policies regarding loss and damage. In brief our relationship with our clients is considered cooperative, in that we try our best to provide our clients with the best service possible. We service you honestly and loyally, and in return we ask you do all you can to help us service you better. We ask that you provide us with information on any extreme valuables so that we can prepare and train our team in the best way to continue securely cleaning. We also ask that valuables be secured or removed, to prevent any accidental loss or damage.

There are many factors we consider including your company physical size, number of offices, special disposal requirements etc. We aim to provide you with the very best service without cleaning out your budget.

We try to offer the registered employees of participating or registered companies or communities, significant savings. You should inquire with your sales representative for further details.

Yes we do, clients can purchase a themed gift certificate and they are very popular. You may purchase a gift of a one-time cleaning, or for multiple daily, weekly or monthly cleanings. Additionally while our services generally include complimentary flowers and chocolates, you can add additional roses and other gifts as part of your service for an additional cost.

All forms of payment are accepted, including secure online checks or credit card payments. Additionally, we offer the HouseWarmers' EZ pay system, which allows you to split your payments into 2-4 credit cards. This is done for your convenience should you prefer to do so.

Your satisfaction is our goal, and thus should we fall short or miss something, we will make every effort to rectify it as soon as possible. Issues with your service should be reported within 24 hours of service. Please consult our policy and procedures for a thorough explanation of our rules and procedures.

We have a 24 hour cancellation policy, we ask that you cancel by 10 am of the day before your service, failure to do so will result in a service or cancellation fee.

By way of our website you can view and access information 24 hours.

Yes we love our company and we love our clients that also love our company enough to recommend us.

Many other services are offered either directly by us, or through participating providers that frequently partner with us, and are expected to provide high value services at reasonable cost.

An initial cleaning which is sometimes called an in-depth cleaning, detailed cleaning or spring cleaning, generally is charged by the hour as the teams can spend upwards of 4-5 hours. It involves a comprehensive and detailed process and includes the actual cleaning of interior of all appliances, baseboards, windows and much more. And may even require more personnel depending on the size and condition of your home. A standard cleaning while also comprehensive is generally meant to maintain your home in good condition. Hence typically, we recommend that client sign up for or request an initial or spring cleaning at least twice yearly.