Frequently
Asked Questions
Q: Are you insured and bonded ?
A: Yes. HOUSEWARMERS is insured
and bonded.
Q: How can I know if you serve our neighborhood?
A: There is an excellent chance if you live
in the eastern U.S. we service your neighborhood.
New neighborhoods are added to our routes daily. It's a good idea
to contact our customer Service Dept.
and request service if by chance we are not currently serving
your area.
Q: What will it cost to clean
our home?
A: HouseWarmers is not a cookie
cutter maid service, and one reason for our growing membership
Is our approach to pricing. We believe no two homes are exactly
alike and so your cleaning needs
are Customized to suit your family's needs and budget.
Q: What is a HPS account and
how do I take advantage of it?
A: HPS or HouseWarmers Preferred Service
account is an innovative and unique service
made available to our clients at
a small monthly fee. This is our solution to your
emergency cleaning needs.
i.e.:. Its Saturday
and most other cleaning companies are closed. You've just
learned that your in-laws will
be in town on Tuesday. As a HPS client, you have 'nothing
to worry about'. Speak to
your HouseWarmers representative about the details. (Some restrictions
apply).
Q: Can I
purchase your service for someone else?
A: Yes. HouseWarmers has
a gift certificate
program which allows you to give the gift of
a clean fresh home to a friend or loved one. Our gift certificates
are great ideas for weddings,
birthdays, new moms & dads or just a very original
way to say "I'm thinking of
you". We can help you make it a surprise by notifying
your loved one by an exciting and
unique e-mail message. With the "HouseWarmers" experience,
no detail is too small. We
can even arrange to have that 'hard to get video' waiting for
you in your VCR.
Q: With the
wide list of services you provide, and special complimentary
gifts
you give with each cleaning
how can your prices be so competitive?
A: Simple. HouseWarmers is
not merely interested in getting you as a customer once, we build
lasting relationships with our clients, over time our loyal clients
have helped us to grow, and
we show our appreciation for that relationship.
Q: What are some
of your other services besides housecleaning?
A: We are a homeowner's
one stop shop for service. We offer additional
services
from catering to
landscaping services, from home repairs to floor finishing
and much
more... Please
contact our office for a complete listing of services we.
Q: I live a considerable
distance out, do you charge me for miles to and from your
office? I know many services do.
A: No. We do not charge for
mileage on most of our standard services (some
restrictions may apply). Your
customer service representative would be happy to answer all your questions
on this or anything else. You can contact us via this web-site
or by phone (1-888-865-8960
) or e-mail (askcustomerservice@housewarmersinc.com).
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